In case of presenting yourself as a public or bank official, immediately demand information that is not expected, for example, your card number, department and name of your boss, telephone number and extension.
The withdrawal of the Labor Capitalization Fund (FCL), added to the Government’s financial subsidy for people affected by the COVID-19 pandemic, have become two attractive reasons for unscrupulous people to take advantage of fraud.
Because of this, the Office of the Financial Consumer (OCF) launches a series of recommendations, so that consumers are alert and avoid becoming another victim of scams:
1. Be suspicious: If you receive a phone call from an “unknown” or private number, be on guard. Being suspicious is the best defence.
2. Do not fall into the trap of friendly conversation: If you listen and the first thing they say is “we are talking to”, and with special kindness, they mention your full name, hang up immediately. Don’t even expect them to speak to you anymore. If it is a legitimate call, they will call you back.
3. Require data confirming that you are a real official: In case of presenting yourself as a public or bank official, immediately demand information that is not expected, for example, your card number, department and name of your boss, number of telephone and extension. Answer that you are going to call him, or that he will go to a branch later. Most likely, they will give you incorrect information, or they will not give it at all.
4. In general, they will offer you something very attractive from the start: scams seek the consumer to be interested, so they will offer you the process of the Protect voucher, the refund of taxes or something similar. Hang up the call, immediately; it’s a trap.
5. Never provide confidential data: The alleged official will tell you from the beginning that they do not require confidential information, that will be the “hook”, but without realizing it, it is the first thing you will look for; It will suggest that you install a program on your electronic device, or that you enter a page that only the consumer can see. Hang him right away, it’s another trap. No financial entity or institution will ever ask you for any of that.
6. Secure login: When you go to the website of your financial institution, through your computer or your cell phone, do so from a secure network (from your internet operator or your home wifi), but above all that is not publicly accessible. It is very easy for important data to be copied to you.
7. Verify that is the official website: I directly ngrese the web address of the financial institution in the navigation bar; never do it through a search engine, since there are cloned pages even identical to the real one. You will not be able to tell the difference. Nor access the page of the financial institution from links (links) that have been sent to you, since they can direct you to false pages, which will copy everything you write.
8. Discard emails: Never respond to emails asking for personal or confidential information (passwords, tokens, security codes). Even if the email comes from an address that you think is from a family member or friend.
9. Computer programs: Do not install computer programs that you do not know, because they can steal confidential and sensitive information. Before doing so, check.
10. Immediate closure: When you stop using the virtual service, immediately close the session and make sure it is closed.
For Danilo Montero, CEO of the OCF points out that the scam industry is a reality, “As long as consumers do not become suspicious, scammers will continue to find space for the crime. The good news is that consumers have in their hands the ability for that industry to decline, adopting better habits, such as suspicion and doubt of any call or information that reaches them. ”