customer

Instacart shopper ratings won’t affect access to orders during COVID-19 pandemic

As a way to try to ease some of the pressure and low ratings gig workers may face from panicked customers, Instacart has made some changes to its app. The first is that shopper ratings won’t affect their...

The good SaaS times will end and challenges are coming

Ed Byrne Contributor Share on Twitter Ed Byrne is an entrepreneur, investor and co-founder of Scaleworks. More posts by this contributor How acquirers look at your company Working backwards to uncover key success factors We’ve had a great decade-long run in SaaS — abundant capital, a...

Three travel startups tell us how they’re responding to the coronavirus crisis

With the globalized world going into partial or complete lock down over the Covid-19 pandemic, startups in the travel sector are facing a huge stress test and immediate disruption to business as usual as public health concern spirals and...

Zendesk’s latest tools designed to give fuller view of the customer

Like many technology companies, Zendesk made the tough decision to cancel its Zendesk Relate customer conference this week in Miami amid Covid-19 health concerns. That doesn’t mean the announcements didn’t happen though, even if the conference didn’t, and...

Daily Crunch: Nokia’s CEO is stepping down

Nokia announces a big leadership change, an AT&T streaming service expands and we look at how our jobs may have to evolve during to the coronavirus pandemic. Here’s your Daily Crunch for March 2, 2020. 1. Rajeev Suri to...

mParticle raises $45M to help marketers unify customer data

mParticle, which helps companies like Spotify, Paypal and Starbucks umanage their customer data, is announcing that it has raised $45 million in Series D funding. Co-founder and CEO Michael Katz told me that the company has benefited from broader shifts...

Thought Machine nabs $83M for a cloud-based platform that powers banking services

The world of consumer banking has seen a massive shift in the last ten years. Gone are the days where you could open an account, take out a loan, or discuss changing the terms of your banking only by...

Startups Weekly: Why some fintech companies aren’t blinking at customer acquisition costs

  Why some fintech startups aren’t blinking at customer acquisition costs Distribution channels are getting saturated across the internet and beyond, and in many tech sectors the cost of acquiring new customers is crimping profitability. But so far, so good in...

New York’s BounceX reaches $100M ARR, rebrands

Welcome to the $100 million ARR club, BounceX. This morning (evening, timezone depending), BounceX, a New York-based marketing technology startup, announced that it has reached the $100 million annual recurring revenue (ARR) threshold, adding its name to our running...

Stonly grabs $3.5 million to make customer support more interactive

Stonly is building a service for customer support teams so that they can share step-by-step guides to solve the most common issues. The startup just raised a $3.5 million funding round led by Accel with business angels also participating,...
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Venezuela says that Duque rejected the two COVID-19 machines offered by Maduro

Venezuelan Vice President Delcy Rodríguez said the Colombian government's response is "unheard of" and said that she will insist...
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Maduro's “Bolivarian” shield in Venezuela

Brett Crozier, Dismissed for alerting you of a coronavirus on your ship? The world 4 mins ago

"Mulan" will be released in July and "Black Widow" in November for the coronavirus

After a few weeks of delays and suspensions of premieres in Hollywood due to the coronavirus pandemic, Disney announced this Friday that the new...

The United States exceeds 300,000 cases of COVID-19 and prepares for its "toughest" week

More than a third of the infections in the United States of COVID-19, the disease caused by the new coronavirus, are concentrated in the...

Germany warns of "chaos" that pandemic may cause in Africa

Germany warns of "chaos" that pandemic may cause in Africa The German Government appeals to the international community to prevent...